MYBIOBEAUTY | Privacy Policy

Scope of This Policy

This policy explains how MYBIOBEAUTY LIMITED collects, uses, stores, and protects personal information when you browse our website, place an order, sign up for updates, or contact our support team.

Information We Collect

Depending on your interactions with us, we may collect:

Identity and contact data: name, email address, phone number, and delivery address.

Transaction data: order details, payment status, delivery method, refunds, and course enrollments.

Account and communication data: support requests, preferences, and responses you provide to our team.

Technical data: IP address, browser type, device identifiers, and usage patterns gathered through cookies and analytics tools.

How We Use Personal Data

We use your information to:

Process orders, payments, and digital course access.

Arrange shipping, delivery tracking, and returns handling.

Provide customer support and resolve issues.

Send order confirmations, service updates, and policy notices.

Improve website performance, products, and customer experience.

Prevent fraud, unauthorized access, abuse, and other harmful activities.

Legal Bases for Processing

We process data when it is necessary to perform our contract with you, to comply with legal obligations, to pursue legitimate business interests, or with your consent where required.

Data Sharing and Third Parties

We may share data with trusted service providers such as payment processors, shipping partners, website infrastructure providers, and analytics services. Each provider is expected to handle your information securely and only for relevant operational purposes.

All payments on this website are processed by Green Living Online Limited.

We do not sell personal data.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site functional, remember preferences, measure performance, and improve browsing and shopping flows. You can manage cookie settings through your browser.

Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including legal, accounting, fraud prevention, and customer support requirements.

Data Security

We use technical and organizational controls designed to protect personal data from unauthorized access, alteration, disclosure, or destruction. No internet transmission is fully risk free, but we continuously monitor and improve our safeguards.

International Data Transfers

Where data is transferred outside the UK, we take steps to ensure appropriate safeguards are in place and that data is protected under applicable legal standards.

Your Rights

Subject to applicable law, you may request access, correction, deletion, portability, restriction, or objection regarding your personal data. You may also withdraw consent where processing is based on consent.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13.

Contact and Complaints

For privacy enquiries, requests, or complaints, please contact us via our Contact Us page. If you are not satisfied with our response, you may raise your concern with the relevant data protection authority.